{"id":501,"date":"2026-11-13T12:20:54","date_gmt":"2026-11-13T11:20:54","guid":{"rendered":"https:\/\/electrispot.com\/?page_id=501"},"modified":"2026-11-13T12:20:55","modified_gmt":"2026-11-13T11:20:55","slug":"electrispot-care","status":"publish","type":"page","link":"https:\/\/electrispot.com\/en\/electrispot-care\/","title":{"rendered":"Electrispot Care"},"content":{"rendered":"\n
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ELECTRISPOT CARE<\/p>\n\n\n

Care for your home EV charger<\/h1>\n\n\n

Preventive maintenance and technical support for residential EV chargers installed by Electrispot.<\/p>\n\n\n

\u20ac8\/month<\/p>\n\n\n

Including 21% VAT \u00b7 \u20ac96\/year per eligible charger<\/p>\n\nRequest Electrispot Care<\/a><\/section>\n\n\n

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For your home charger<\/h2>\n\n\n

Exclusively for residential chargers installed by ELECTRISPOT SOLUTIONS S.L.U. If Electrispot installed your charger, its location already has geographical coverage. We are based in Riudellots de la Selva and install chargers in the provinces of Girona and Barcelona. Routes help organise visits; they do not determine coverage. Public charging points, DC chargers and business maintenance are not included.<\/p>\n\n<\/section>\n\n\n

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One preventive visit each year<\/h2>\n\n\n

The preventive review is on site and includes travel. For chargers installed on or after 1 November 2026, assistance starts when Care is activated and the review is scheduled on completion of the contract year. If installation and activation take place on 13 November 2026, the first review falls around 13 November 2027. If you have paid all 12 monthly fees, you retain the right to this visit even if you decide not to continue or it is still awaiting a suitable route. For chargers installed before 1 November 2026, the satisfactory initial review costing \u20ac60, including VAT and travel, counts as the first year\u2019s review if you confirm enrolment. Electrispot will contact you to agree a date using planned routes; a lack of spare slots does not remove a visit you are entitled to. It includes visual checks of the unit, cable and connector, the condition of accessible protection devices and connections, and operation according to manufacturer instructions and safe working conditions. A record is provided, not certification or an additional statutory inspection. An extraordinary visit on a specific date may be separately quoted without replacing the ordinary review due. For chargers installed before 1 November 2026, if you continue, the next preventive review is scheduled around twelve months after the initial review and annually thereafter.<\/p>\n\n<\/section>\n\n\n

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Priority technical support<\/h2>\n\n\n

When you report an incident, a member of our technical team will contact you by the next working day at the latest to assess what has happened and try to resolve it remotely. If a visit is needed, we will propose a date taking account of the urgency of the fault, our technicians\u2019 routes and, if a part needs replacing, its availability. We will prioritise faults that prevent you from charging your vehicle. If we are waiting for a part and cannot yet schedule the visit, we will explain what is outstanding and when we will update you again. An automated acknowledgement does not count as a technical response. Visits and repairs are scheduled after assessment. If an on-site diagnosis is needed, we can arrange an initial visit even if we do not yet know which part will be required. This commitment is not a deadline for a visit or repair and is not a 24\/7 emergency service.<\/p>\n\n<\/section>\n\n\n

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Clear limits on repair labour<\/h2>\n\n\n

The subscription includes one corrective intervention per contract year, with up to 60 minutes of on-site labour. Prior diagnosis and a technically viable repair are required. Corrective travel, materials and spare parts are charged separately; additional time is charged at a disclosed and accepted rate. Unused interventions do not carry over. Any additional work requires an accepted quotation. If the fault is covered by the statutory warranty, we will handle it under that warranty. Electrispot bears the necessary repair costs and you retain your annual Care intervention.<\/p>\n\n<\/section>\n\n\n

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Spare parts and documentation support<\/h2>\n\n\n

With Electrispot Care, you receive a 20% discount on the usual selling price of spare parts supplied by Electrispot to repair your charger. If the entire charger needs replacing, we will prepare a specific quotation for you. Indefinite availability is not guaranteed. Technical and documentary support for theft or vandalism claims with your own insurer, without compensation payments: Care is not insurance.<\/p>\n\n<\/section>\n\n\n

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Main exclusions<\/h2>\n\n\n

Civil works, modifications, extensions, complete equipment replacement, extraordinary access equipment and third-party damage. Network, Wi-Fi or external-service problems, misuse and work by third parties require diagnosis and are not presumed covered. Exclusions do not limit statutory rights or manufacturer warranties.<\/p>\n\n<\/section>\n\n\n

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Access and initial review<\/h2>\n\n\n

The reference date is the date Electrispot installed the charger. If it was installed before 1 November 2026, its condition must be checked on site before Care is activated. Our office will explain the \u20ac60 price, including VAT and travel, and obtain your acceptance before scheduling the review. If the result is satisfactory and you confirm enrolment, coverage and the monthly fee begin; this visit counts as the first year\u2019s review. If a fault must be repaired before the charger can be accepted, our office will explain the findings and provide a separate quotation. Activation remains pending until the charger is fit for the service: while the prior review is pending, neither coverage nor direct-debit charges begin. If it was installed on or after 1 November 2026, you can enrol without a paid initial review; assistance starts on activation and the preventive review is scheduled on completion of the contract year. Safe access must be agreed; extraordinary access equipment is quoted beforehand. The \u20ac60 price, including VAT and travel, is for the initial visit carried out, even if the result is unfavourable or you decide not to enrol in Care, subject to withdrawal rights. Activation and the monthly fee only begin once the charger is fit for the service and you confirm enrolment.<\/p>\n\n<\/section>\n\n\n

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From request to activation<\/h2>\n\n\n

Submitting the form is only a request for our office to review; it does not activate a contract, coverage or payment. The address identifies the installation in our records. Care enrolment and recurring direct debit are handled later, at the contracting stage. Installations before 1 November 2026 require a satisfactory prior review and your confirmation. The fee is \u20ac8\/month including VAT. You can choose between two options, without a penalty. Do not renew for the next contract year: our office confirms the expiry date in writing; coverage and the \u20ac8 monthly fees, including VAT, continue until that date, when direct-debit charges stop. Immediate cancellation: this takes effect on the day Electrispot receives your request; from that moment Care coverage ends for new incidents. Our office confirms the date, stops future direct-debit charges and refunds the proportion of any prepaid fee covering days without service. Example: a 30-day period with 15 days without coverage gives a \u20ac4 refund. In both cases, our office reviews incidents reported before cancellation and outstanding visits. If all 12 monthly fees have been paid and that year\u2019s review is outstanding, you retain the right to the visit. If the \u20ac60 initial review already counted as the first year\u2019s preventive review, it remains recorded as completed. The service renews automatically for successive contract years. We will email a reminder 30 days before renewal, stating the date, amount, how to notify non-renewal and what happens if you continue. You can notify your decision up to and including the day before renewal. If the direct debit has not yet been collected when immediate cancellation takes effect, we will adjust the amount to the days of service supplied.<\/p>\n\n<\/section>\n\n\n

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Frequently asked questions<\/h2>\n\n
Does this immediately cover a breakdown?<\/summary>

The form only sends a request; it does not activate Care or generate direct-debit charges. Chargers installed before 1 November 2026 require a satisfactory prior review and your confirmation. For chargers installed on or after 1 November 2026, assistance starts on confirmed activation, not when the form is submitted.<\/p><\/details>

Is this an emergency service?<\/summary>

No. If there is smoke, sparking, a burning smell or electrical danger, stop using the equipment, avoid handling it and contact emergency services where appropriate. No 24\/7 response is promised.<\/p><\/details>

Do I enter my IBAN here?<\/summary>

No. The SEPA mandate will be handled separately after you review and accept the contract.<\/p><\/details>

What are my cancellation options?<\/summary>

You can choose between two options, without a penalty. Do not renew for the next contract year: our office confirms the expiry date in writing; coverage and the \u20ac8 monthly fees, including VAT, continue until that date, when direct-debit charges stop. Immediate cancellation: this takes effect on the day Electrispot receives your request; from that moment Care coverage ends for new incidents. Our office confirms the date, stops future direct-debit charges and refunds the proportion of any prepaid fee covering days without service. Example: a 30-day period with 15 days without coverage gives a \u20ac4 refund. In both cases, our office reviews incidents reported before cancellation and outstanding visits. If all 12 monthly fees have been paid and that year\u2019s review is outstanding, you retain the right to the visit. If the \u20ac60 initial review already counted as the first year\u2019s preventive review, it remains recorded as completed. The service renews automatically for successive contract years. We will email a reminder 30 days before renewal, stating the date, amount, how to notify non-renewal and what happens if you continue. You can notify your decision up to and including the day before renewal. If the direct debit has not yet been collected when immediate cancellation takes effect, we will adjust the amount to the days of service supplied.<\/p><\/details>

How is the annual visit scheduled?<\/summary>

For installations on or after 1 November 2026, assistance starts on activation and the on-site preventive review, including travel, is scheduled on completion of the contract year. Installation and activation on 13 November 2026: first review around 13 November 2027. After all 12 monthly fees have been paid, the right to the visit remains even if you do not continue or a route is still to be agreed. For older installations, the satisfactory initial review counts as the first year\u2019s review if you confirm enrolment. For chargers installed before 1 November 2026, if you continue, the next preventive review is scheduled around twelve months after the initial review and annually thereafter.<\/p><\/details>

Can I request a visit on a specific date?<\/summary>

An extraordinary visit on a specific date may be offered under a separate quotation. It does not replace or remove your entitlement to the included ordinary annual visit.<\/p><\/details>

Does my installation have coverage?<\/summary>

If Electrispot installed your residential charger, its location already has geographical coverage. There is no postcode, radius or municipality check. Our office will review the request using the address and existing installation records.<\/p><\/details>

When will I hear from you about a fault?<\/summary>

A member of the technical team will contact you by the next working day at the latest to assess the incident and try to resolve it remotely. An automated acknowledgement does not count. This is not a deadline for a visit or repair.<\/p><\/details>

Must I wait for the part before arranging a visit?<\/summary>

Not necessarily. If an on-site diagnosis is needed, a visit can be agreed before the required part is identified. If we are waiting for a part and cannot yet schedule the visit, we will explain what is outstanding and when we will contact you again. Faults that prevent charging take priority.<\/p><\/details>

How do the annual review and repairs differ?<\/summary>

The preventive review is on site and includes travel, following the schedule applicable to the installation and activation dates. The subscription also includes one corrective intervention per contract year with up to 60 minutes of labour; corrective travel and materials are charged separately.<\/p><\/details>

Do I need to pay for an initial review?<\/summary>

For a charger installed by Electrispot on or before 31 October 2026, a \u20ac60 on-site review, including VAT and travel, must be accepted before scheduling and completed before activation. Coverage and the fee begin only after a satisfactory result and your confirmation; the visit counts as the first year\u2019s review. If a repair is required for acceptance, a separate quotation will be provided and activation will wait until the charger is fit for the service. For installations on or after 1 November 2026, no paid initial review is required; the preventive review is scheduled on completion of the contract year. The \u20ac60 price, including VAT and travel, is for the initial visit carried out, even if the result is unfavourable or you decide not to enrol in Care, subject to withdrawal rights. Activation and the monthly fee only begin once the charger is fit for the service and you confirm enrolment.<\/p><\/details>

How is the spare-parts discount applied?<\/summary>

The 20% discount applies to the usual selling price of parts supplied by Electrispot to repair your charger, on the parts lines in the quotation. Labour and travel remain subject to the agreed terms. If the entire charger needs replacing, we will prepare a specific quotation for you.<\/p><\/details>

Do I lose my review if I stop after paying 12 monthly fees?<\/summary>

No. After paying all 12 monthly fees, you retain the right to the annual visit even if you decide not to continue or it is awaiting a suitable route. Cancellation stops future direct-debit charges when it takes effect; it does not remove this earned right.<\/p><\/details>

How is the refund calculated for immediate cancellation?<\/summary>

The portion of any prepaid fee covering the remaining days without service in the paid period is refunded. For an \u20ac8 fee, a 30-day period and 15 days without coverage, the refund is \u20ac4. The actual number of days in the period is used, not always 30 days. Cancellation does not require payment of future monthly fees.<\/p><\/details>

Does a warranty repair use up the Care intervention?<\/summary>

If the fault is covered by the statutory warranty, we will handle it under that warranty. Electrispot bears the necessary repair costs and you retain your annual Care intervention.<\/p><\/details>

When does Care renew and how late can I choose not to renew?<\/summary>

The service renews automatically for successive contract years. We will email a reminder 30 days before renewal, stating the date, amount, how to notify non-renewal and what happens if you continue. You can notify your decision up to and including the day before renewal.<\/p><\/details><\/div><\/section>\n\n\n

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Request Electrispot Care<\/h2>\n\n