MAINTENANCE AND SUPPORT
Keeping your installations working properly
We inspect, diagnose and monitor installations to keep them operating safely, efficiently and reliably.
Support for different installations
Electric vehicle charging
Inspections, diagnosis, configuration and troubleshooting for EV chargers.
Heating and cooling
Checks, adjustments and support for heating and cooling systems.
Air source heat pumps
Monitoring and checking equipment and installation operation.
Batteries
System checks, configuration and diagnosis according to the installed solution.
Preventing issues before they affect operation
Preventive checks help identify issues that need attention or adjustment before they affect the installation’s operation.
- Equipment condition
- Visual inspection of equipment and connections.
- Configuration
- Checking settings against the installation requirements.
- Overall operation
- Assessment of system operation and ongoing support requirements.
Diagnosis and troubleshooting
We assess the issue and the conditions in which it occurs to guide our checks.
Assess
We review the reported problem and equipment configuration.
Check
We carry out checks to identify the source of the issue.
Propose the work required
We specify the adjustments or work required based on the diagnosis.
Checking the installation, not just the equipment
Depending on the installation, diagnosis may involve checking components that work with the equipment. This allows the complete system to be assessed.
- Protective devices and power supply.
- Configuration and communications.
- Power management, where part of the system.
- Overall installation operation.
Support from our own team
Our technical team understands the installations we carry out and can provide ongoing checks, diagnosis and adjustments.
Support continues after commissioning
Maintenance and technical support provide ongoing oversight throughout the installation’s use, checking operation and identifying necessary adjustments.
If your requirements change, we assess how the installation can develop and what modifications may be appropriate. For existing chargers, Electrispot’s physical and technical maintenance can be complemented by Plugnetic’s Monta connection and management services (in Catalan), a trading brand of the same company. Equipment compatibility must be checked and the agreed service features specified.
Support for homeowners, businesses and local authorities
- Homes
- Apartment buildings
- Businesses
- Fleets
- Local authorities
Questions about maintenance and technical support
Do you maintain EV chargers?
Yes. We provide inspections, diagnosis, configuration and support tailored to the equipment and installation.
Do you also maintain heating, cooling and air source heat pump systems?
Yes. We provide checks, adjustments and ongoing support according to each installation’s requirements.
Can you inspect an installation carried out by another installer?
We can assess the situation. Before confirming any work, we need to review the equipment, installation condition and available information.
How often should an installation be checked?
It depends on the equipment, usage and installation conditions. Inspection intervals must be determined for each case.
Can you diagnose configuration issues?
We can review configuration and carry out checks to assess whether it is related to the issue. Available interventions depend on the installed solution.
Do you offer preventive maintenance?
Yes. We check equipment and installation condition and operation to identify any checks or adjustments required.
Can you inspect power management systems?
We can assess their configuration and operation where they form part of the installation. The scope depends on the equipment and system used.
Do you also support battery systems?
Yes. We provide checks, configuration reviews and diagnosis of battery systems according to the installed solution.
Does your installation need checking?
Tell us about the issue and we’ll assess the most suitable way to help.
Contact us