Care for your home EV charger

The form only sends a request; it does not activate Care or generate direct-debit charges. Chargers installed before 1 November 2026 require a satisfactory prior review and your confirmation. For chargers installed on or after 1 November 2026, assistance starts on confirmed activation, not when the form is submitted.

No. If there is smoke, sparking, a burning smell or electrical danger, stop using the equipment, avoid handling it and contact emergency services where appropriate. No 24/7 response is promised.

No. The SEPA mandate will be handled separately after you review and accept the contract.

You can choose between two options, without a penalty. Do not renew for the next contract year: our office confirms the expiry date in writing; coverage and the €8 monthly fees, including VAT, continue until that date, when direct-debit charges stop. Immediate cancellation: this takes effect on the day Electrispot receives your request; from that moment Care coverage ends for new incidents. Our office confirms the date, stops future direct-debit charges and refunds the proportion of any prepaid fee covering days without service. Example: a 30-day period with 15 days without coverage gives a €4 refund. In both cases, our office reviews incidents reported before cancellation and outstanding visits. If all 12 monthly fees have been paid and that year’s review is outstanding, you retain the right to the visit. If the €60 initial review already counted as the first year’s preventive review, it remains recorded as completed. The service renews automatically for successive contract years. We will email a reminder 30 days before renewal, stating the date, amount, how to notify non-renewal and what happens if you continue. You can notify your decision up to and including the day before renewal. If the direct debit has not yet been collected when immediate cancellation takes effect, we will adjust the amount to the days of service supplied.

For installations on or after 1 November 2026, assistance starts on activation and the on-site preventive review, including travel, is scheduled on completion of the contract year. Installation and activation on 13 November 2026: first review around 13 November 2027. After all 12 monthly fees have been paid, the right to the visit remains even if you do not continue or a route is still to be agreed. For older installations, the satisfactory initial review counts as the first year’s review if you confirm enrolment. For chargers installed before 1 November 2026, if you continue, the next preventive review is scheduled around twelve months after the initial review and annually thereafter.

An extraordinary visit on a specific date may be offered under a separate quotation. It does not replace or remove your entitlement to the included ordinary annual visit.

If Electrispot installed your residential charger, its location already has geographical coverage. There is no postcode, radius or municipality check. Our office will review the request using the address and existing installation records.

A member of the technical team will contact you by the next working day at the latest to assess the incident and try to resolve it remotely. An automated acknowledgement does not count. This is not a deadline for a visit or repair.

Not necessarily. If an on-site diagnosis is needed, a visit can be agreed before the required part is identified. If we are waiting for a part and cannot yet schedule the visit, we will explain what is outstanding and when we will contact you again. Faults that prevent charging take priority.

The preventive review is on site and includes travel, following the schedule applicable to the installation and activation dates. The subscription also includes one corrective intervention per contract year with up to 60 minutes of labour; corrective travel and materials are charged separately.

For a charger installed by Electrispot on or before 31 October 2026, a €60 on-site review, including VAT and travel, must be accepted before scheduling and completed before activation. Coverage and the fee begin only after a satisfactory result and your confirmation; the visit counts as the first year’s review. If a repair is required for acceptance, a separate quotation will be provided and activation will wait until the charger is fit for the service. For installations on or after 1 November 2026, no paid initial review is required; the preventive review is scheduled on completion of the contract year. The €60 price, including VAT and travel, is for the initial visit carried out, even if the result is unfavourable or you decide not to enrol in Care, subject to withdrawal rights. Activation and the monthly fee only begin once the charger is fit for the service and you confirm enrolment.

The 20% discount applies to the usual selling price of parts supplied by Electrispot to repair your charger, on the parts lines in the quotation. Labour and travel remain subject to the agreed terms. If the entire charger needs replacing, we will prepare a specific quotation for you.

No. After paying all 12 monthly fees, you retain the right to the annual visit even if you decide not to continue or it is awaiting a suitable route. Cancellation stops future direct-debit charges when it takes effect; it does not remove this earned right.

The portion of any prepaid fee covering the remaining days without service in the paid period is refunded. For an €8 fee, a 30-day period and 15 days without coverage, the refund is €4. The actual number of days in the period is used, not always 30 days. Cancellation does not require payment of future monthly fees.

If the fault is covered by the statutory warranty, we will handle it under that warranty. Electrispot bears the necessary repair costs and you retain your annual Care intervention.

The service renews automatically for successive contract years. We will email a reminder 30 days before renewal, stating the date, amount, how to notify non-renewal and what happens if you continue. You can notify your decision up to and including the day before renewal.